Implementation

• Analysis: Interviews with all business unit leaders to help identify potential sources of crises Workshops to enhance sensitivity amongst management levels
• Structuring and compilation of a crisis manual for the German sites
• Implementation workshops on how to use the crisis manual
• Crisis training at all sites
• Creation of a standard framework for crisis manuals for sites outside of Germany
• Introduction of the new system during a global communications meeting

Result

Improved understanding and greater significance assigned to crisis prevention across the company. Participants have gained greater confidence in handling critical situations. The manual is a source of support during a crisis situation. Work conducted during the workshops helped promote team-building and the development of national and international contacts.

”Guide us in our preparations for international crisis management”

One of Germany’s largest automotive suppliers has grown considerably across the world in recent years, and is today one of the global leaders. As a result, there are greater demands placed on its international crisis management program, which is structured according to standard criteria.